Product Returns & RMAs
Product Return and Repair
Return Authorization Procedure
If you have a product that you need to return for repair or replacement, first please contact a Neuralynx Support representative. To expedite the return of your product, a Neuralynx Support representative will provide you with an RMA number and return packaging and shipping instructions. Sales & Support will notify you when your repaired/replacement product is being shipped back to you. Note: All RMAs are returned to and repaired at Neuralynx Headquarters in Bozeman, Montana, USA.
Ship authorized return to:
Attn: RMA# xxxxx (your RMA number)
105 Commercial Drive
Bozeman, MT 59715
Electronics Disposal Program
Consumable Products Return Policy
Neuralynx strives to reduce any possibility for cross-contamination. Therefore, any products that are designed for close contact with patients -CHETs, CHET adapters and HDMI Extensions – may not be returned for credit if removed from the original packaging.
All Neuralynx products include a one (1) year warranty from date of purchase unless otherwise specified as follows:
- ATLAS system hardware includes a three (3) year manufacturer’s warranty. Hardware may be returned
within 30 days with valid RMA#.
- HP® computers include 2 years on parts, labor, and on-site service through HP support.
- Neuralynx only sells and supports current software versions.